Golden Lounge Casino
Golden Lounge Casino has been a British online casino for several years now, and just recently in 2010 it was acquired by the 32Red Plc online gaming company. 32Red has its headquarters in the British Overseas Territory of Gibraltar where it benefits from some legislation exemptions, but still under British law. The great thing about this merge is the confidence it gives to be part of a large operator that has proofed its solidness in the gaming world for a good time now, plus their positive experience in the casino industry.
The platform is powered by the well-known Microgaming system that offers over 400 casino games with an easy to navigate layout. Our gaming experience with the site has been more than good, with very similar services and standards of those of 32Red. Online support is outstanding, regular new games and updates, and with withdrawal times being quite quick for the industry, ranging from over 24 hours to 2 days, which as mentioned, is quite fast and save.
Playing Platform - Software
GoldenLounge utilizes 32Red´s standard gaming platform, powered by Microgaming, which is very reliable with over 400 games ranging from the most well-known to new featured ones that will keep you engaged every month; these include: blackjack, craps, roulette, baccarat, slots, video poker, keno, and many more!
The features and design of the main page are just breath taking. A nice cool Vegas night skyline is featured on the background of the games which adds some style to your gaming experience.
Online and Offline Support Service
We have tested Golden Lounge´s online support chat during different hours of the day and can say they passed all of our rookie and professional queries. Quick answers with no waiting times, and they spend all the time needed with each customer. Helpful information is easily accessible online, and internal review processes are made on your account to make everything right.
A call center and email service is also available 24 hours a day, 365 days, and in several languages. The online casino supports personalized assistance for the UK, Singapore, Japan and Canada. For the rest of the world there is a global hot line as well.
We got to say, this online gaming site excels in support assistance and we give it a 9 out of 10.
Bonuses and Loyalty Program
Golden Lounge casino does not offer an extensive selection of loyalty bonuses as other sites are so fond off, but they do offer a monthly Match Bonus and some special bonuses on holidays. All bonuses are credited to your online player account instantly after deposit. The basic premiums consist of first to third deposit match-up bonuses like this:
- First Deposit 100% match (up to €100 Euros)
- Second Deposit 50% match (up to €50 Euros)
- Third Deposit 50% match (up to €50 Euros)
As with any other casino bonus offering online, beware to read the fine print before accepting any bonus, although you may not have a choice with deposits. The site requires 30x your bonus balance to permit earning withdrawals (known as rollovers), so be warned you need to win plenty before you think of cashing out. To be honest, all casinos do this, and gambling 30x the bonus amount is easy and quick; you will have your bonus in no time.
Deposits and Cashing Outs
For deposits and withdrawals you can use any of these various methods:
Credit Card – One of the most recommend ways to deposit and withdraw. The site accepts Mastercard, Visa, Visa Electron and UK and International Maestro Cards.
Debit Card – Same as with credit cards, the site accepts Mastercard, Visa, Visa Electron and UK and International Maestro Cards.
Paypal – At the moment, this is the favorite payment option for UK residents.
Neteller – It is fee FREE with instant deposits and withdrawals.
Skrill Moneybookers – This is an ewallet option that is fast and secure.
Click and Buy - Click and Buy is an online merchant with 7,000 affiliates worldwide. It offers 43 different payment methods.
Ecocard – A virtual ewallet that can be funded by credit or debit card or wire transfer.
Entropay – This is a pre-paid Visa card that you can purchase online to load funds into your personal credit or debit cards.
Paysafecard.com – A prepaid card that allows you to bet on the web like using cash.
Ukash – Vouchers that can be purchased online or on the streets of the UK without credit card requirements.
Wire Transfer – Transfer funds directly into your bank account or from it. This option may take some days to perform deposits and withdrawals depending on the terms of your personal bank.
Neteller/Neteller (1-pay) - NETELLER provides a fast and secure way to transfer funds online. with same day payments and virtually instant cash transfers. There are no charges to Golden Lounge Casino, making it fast, easy and FREE.
Another big win for Golden Casino is the ability of cashing out any time you want (after meeting any bonus requirements) upon request. This is of mighty importance if you do not want to play with your winnings.
Golden Lounge Casino does not accept players from the United States following USA legislation which prohibits it so.